Terms of Service

Pitchify ("Pitchify", "we", "us") provides an AI-powered outbound calling service that finds prospective business leads, places automated phone calls on your behalf using an AI voice agent, and reports the results to you (the "Service"). These Terms of Service (the "Terms") are a binding agreement between you and Pitchify. By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you confirm you have authority to bind that company.

Depending on your plan, the Service includes: sourcing publicly listed business contact information; generating a call script based on the information you provide; placing a limited number of outbound calls per month with an AI voice agent; and providing call transcripts, summaries and lead-interest assessments through a dashboard.

Calls are made by artificial intelligence. AI systems are probabilistic: the agent may occasionally mishear, misspeak, deviate from the approved script, or produce inaccurate summaries or interest assessments. You accept that such imperfections are inherent to the technology and not a defect in the Service.

Calls are subject to fair-use limits, including a maximum call duration, monthly call quotas per plan, and calling-hours windows. We may adjust these limits to protect service quality, comply with law, or prevent abuse.

We sell outreach work — not outcomes. We do not guarantee any number of answered calls, interested leads, appointments, sales, revenue or other business results. Interest labels such as "hot" or "warm" are automated estimates, not promises. Any figures, case studies or examples on our website are illustrations of what is possible, not commitments of what you will achieve.

You are solely responsible for how you use the Service, including the products or services you promote, the content of your approved call script, any lead lists you upload, and the jurisdictions you target. You must ensure that your campaigns comply with all laws applicable to you and your targets, including (in Malaysia) the Personal Data Protection Act 2010, the Communications and Multimedia Act 1998, and any applicable telemarketing, do-not-call, consumer-protection or industry-specific regulations, and their equivalents in any other jurisdiction you ask us to call.

You must not use the Service to:

• promote anything unlawful, fraudulent, deceptive or harmful, or make claims you cannot substantiate;
• harass, threaten, or repeatedly contact people who have asked not to be contacted;
• impersonate another person or business, or instruct the agent to deny being an automated system when directly asked;
• market regulated products (including financial products, medical treatments, or gambling) without holding the licences required to do so;
• upload contact data you do not have a lawful basis to use; or
• resell, sublicense or white-label the Service without our written agreement.

We may review scripts and call activity for compliance and may refuse, edit-request, suspend or terminate any campaign or account that we reasonably believe breaches this section, without refund.

If a called party asks not to be contacted again, you must honour that request, and you must not re-upload or re-target that contact. We may maintain and apply our own internal suppression list across the Service.

Subscriptions are billed monthly in advance through our payment processor (Stripe). Monthly call quotas reset each billing cycle and unused quota does not roll over. One-time top-up packs add call credits that persist until used. Prices may change with at least 14 days' notice; changes apply from your next billing cycle. Taxes are your responsibility where applicable.

You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees are non-refundable once a billing period has started, including where an account is suspended or terminated for breach of these Terms. If payment fails, we may pause calling until payment is made and release your assigned phone number if payment remains outstanding.

Phone numbers assigned to your account are licensed to you for the duration of your subscription, not sold. Numbers remain ours (or our carrier's) and may be reclaimed, recycled or replaced on cancellation, non-payment, carrier requirement or regulatory demand.

The Service generates call audio, transcripts and summaries. For the purposes of applicable data-protection law, you are the party determining the purposes of the calling campaign, and we process call data to provide the Service to you. Each party must comply with its own obligations under the Personal Data Protection Act 2010 and other applicable privacy laws. You are responsible for any notice or consent required from the people you ask us to call, to the extent the law places that duty on the party running the campaign.

We use trusted third-party providers to deliver the Service — including telephony carriers, AI voice and language-model providers, hosting, and payment processing — and share only the data needed for them to perform those functions. See our Privacy Policy for details.

We own the Service, our software, branding and website. You own the business information you provide. You grant us a licence to use that information to operate the Service for you (including generating scripts and placing calls). Call transcripts and summaries generated for your campaigns are yours to use for your business purposes; we may retain them to operate, secure and improve the Service.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that calls will connect, or that carrier, AI or hosting providers we depend on will be available.

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, goodwill or data; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You will indemnify and hold harmless Pitchify and its owner, employees and suppliers from any claims, fines, penalties, losses and reasonable legal costs arising from: (a) your breach of these Terms; (b) the products or services you promote and the claims made about them in your approved script; (c) lead lists or other data you provide; or (d) your violation of any law or of any third party's rights in connection with your campaigns.

We may suspend or terminate the Service immediately if you breach these Terms, if required by law, a carrier or a regulator, or if your usage creates material risk to us or to others. You may stop using the Service and cancel at any time. Sections 3, 8–12 and 14–15 survive termination.

We may update the Service and these Terms from time to time. If a change to these Terms is material, we will give notice (for example by email or a dashboard notice) at least 14 days before it takes effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, subject to any mandatory consumer rights you may hold in your place of residence. Before starting proceedings, the parties will attempt in good faith to resolve any dispute within 30 days of written notice.

Questions about these Terms: teohjoey22@gmail.com.